Advanced RCG Sydney

The voluntary Advanced Responsible Conduct of Gambling (ARCG) training is recommended for roles with greater gambling-related harm minimisation responsibilities, such as gambling floor managers and supervisors in hotels and clubs, hotel licensees and club secretaries.

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6 hours

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Have any questions about this course? Call us on 02 9357 6544

Advanced Responsible Conduct of Gambling (ARCG) Overview


This course is designed to give the senior staff of gambling venues the advanced knowledge, confidence and practical skills required to interact with patrons, particularly in high-intensity situations effectively, and the leadership skills required to competently guide and support other staff in creating a safe gambling environment.

Edway Training is approved by L&G NSW to deliver an Advanced Responsible Conduct of Gambling (ARCG) training course.

Advanced RCG Course Information
  • Advanced RCG is an additional course recommended for those holding senior roles with greater harm minimisation responsibilities, including:
    • Licensees of a full hotel licence
    • Secretaries of a registered club
    • Gambling floor managers and supervisors
    • Anyone holding an RCG competency card wishing to complete this course for career progression
  • In NSW all competencies must expire on the same date, calculated five years from the first competency gained. For example, if your RCG competency expires in June 2024, even if you gain your ARCG competency in Jan 2023 both competencies will still have an expiration date of June 2024.
  • Competency cards can be replaced online via Service NSW. For more information, visit Service NSW Replace an RSA or RCG competency card webpage.
Advanced RCG Course Details

What will you receive

Upon successful completion of the course, participants will receive:

  • Certificate of Completion
  • Advanced RCG endorsement can be added to your Competency Card

What will you learn

Advanced RCG training covers responsible gaming related topics, such as Anticipating and managing high-intensity situations using advanced interpersonal skills, Managing high-intensity situations involving angry and distressed patrons, and concerned family members, Leading a culture of proactive gambling harm minimisation and Responsible conduct of gambling in practice.

Advanced RCG training course consists of PowerPoint Presentation, Videos, Scenario Based Role Plays, Q&A session, Roleplays, Group Activities.

RCG training course consists of PowerPoint presentation, class activities, videos and a final assessment.

Competency Card

If you wish to add your ARCG endorsement to your physical competency card, you will need to pay the cost of re-issuing the card. Refer to the Fee Schedule.

If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.

To add the ARCG endorsement to your competency card, visit the competency card self-service portal to manage your competency card online.

Advanced RCG Course Requirements


Participants MUST provide one form of photo I.D.  (e.g. passport, Australian driver’s licence, proof of age card, student card).

if a participant do not provide a valid form of I.D.


Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.

if participants arrive 15 minutes after the scheduled starting time.

LLN (Language, Literacy and Numeracy)

The basic understanding, reading and writing of English is required.

As part of our pre-training review all students are required to complete an LLN assessment to determine a student’s eligibility for enrolment into their selected course.

All students enrolling into any Edway Training courses must have LLN skills to do simple calculations, understand English well enough to be able to read, write, and provide verbal responses to questions in English to undertake training and assessment in any of our courses.

For further information on student support services please refer to the Student Handbook.

Current Standard RCG

Participants must hold current Standard RCG competency.

Statement of the Attainment of SITHGAM022 – Provide responsible gambling services qualification or the plastic RCG Competency Card must be presented on the training day as proof of competency.

if participant DOES NOT present current Standard RCG competency.


VISA and MASTERCARD cards are accepted for the online payments (0% surcharge fee).

INVOICE $150.00
This payment method ONLY applies to companies and employment agencies.

A valid Purchase Order / Authority to Invoice MUST be submitted prior to the day of training.

For more information, please refer to the ‘Invoice Payment Procedure’ section of the confirmation email.

*Terms & Conditions apply.

Course Location

Advances RCG course is delivered in following locations in Sydney, NSW

Darlinghurst: Ground Floor, 155 – 159 William Street Darlinghurst NSW 2010

Check Map, Public Transport and Parking information


Learn Advanced RCG Course

Advanced RCG Course is offered in
Darlinghurst: Ground Floor, 155 – 159 William Street Darlinghurst NSW 2010

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Bookings For Groups

Training Aid Australia is a respected short course training provider based in Australia. Our expert team provide short courses for a variety of industries, including hospitality, construction and health.

We provide high-quality training for groups of various sizes. We are able to offer group courses that suit your timeframe and at a location of your choice.

Get in touch with us to find out more about our group bookings.

We’re here to help!

If you have any questions, whether it is white card training course information, seat availability, group training session or anything else, feel free to contact us. Our professional team are here to help and happy to assist with your enquiry.

To get in contact with Training Aid Australia:

• email us at
• call 02 9357 6544
• complete below the contact us form

Course Enquiry