Provide Responsible Gambling Services Overview
Course CODE SITHGAM022
- Interim Certificate issued within 24hrs
- Digital Competency Card Available
- Liquor & Gaming NSW Approved
- ZOOM session
RCG training course is delivered and statements of attainment are issued by Edway Training Pty Ltd (RTO No 91401).
Edway Training is approved by L&GNSW and accredited by the Australian Skills and Quality Authority (ASQA) to deliver this training course.
Who Needs to Undertake the RCG Training?
- All licensees and staff whose job responsibilities are related to gaming machines and gambling processes.
Eligibility for Undertaking the RCG Course
- New Applicants: Required if you have never done the course before.
- Expired Competency Card Holders: Required if your competency card expired more than 28 days ago.
- Refresher Course: If you have a valid RCG competency card or it has expired recently, you need to undertake the L&GNSW online refresher course.
Completion and Assessment Process
- Post-Course Assessment: Upon successful completion of the RCG course, L&GNSW will send you a link and log-in details to complete the mandatory online RCG assessment.
Assessment Details:
- The assessment includes 30 multiple choice, True/False, and scenario-based questions.
- A score of 100% is required to pass.
- Unlimited attempts are allowed.
- The assessment typically takes 20 minutes to complete.
Certification and Validity
- Interim Certificate: Upon passing the assessment, you will receive an RCG Interim Certificate which is valid for 90 days.
- Competency Card: Within the 90-day interim period, you must apply for an RCG Competency Card at a Service NSW centre.
- Validity of Competency Card: The RCG Competency Card is valid for 5 years, after which a refresher course is required.
Qualification Information
- This course supersedes and is equivalent to the SITHGAM001 qualification.
What will you receive
Upon successful completion of the course participants will receive:
- Liquor & Gaming NSW RCG Interim Certificate.
- National RCG Statement of Attainment (recognised as an RCG qualification in the NT, WA, SA, QLD and Tasmania).
What will you learn
RCG training covers topics such as the impact of problem gambling on individuals, families and the community, key government agencies, harm minimisation provisions of the gambling laws, legislative provisions for responsible gambling, minors and proof of age, offences and penalties, statutory and other gaming signage, self-exclusion schemes, strategies for preventing underage gambling, importance of advising patrons of assistance available to problem gamblers, implementation of House Policies and industry codes of practice, understanding duty of care, alcohol and gambling.
RCG training course consists of Zoom presentation, class activities, videos and a final assessment.
The online assessment comprises of 30 multiple choice, True/False and scenario-based questions.
You need to score 100% to pass and have unlimited attempts to pass. The assessment is expected to take 20 minutes to complete.
How to get your RCG card
To receive your competency card, you will need to:
- Complete the course successfully, complete the L&GNSW RCG assessment and receive an NSW RCG interim certificate
- Take your RCG interim certificate and 100 points of identification (see details on the back side of the certificate)
- Visit the closest Service NSW centre to order your competency card
- The competency card will be posted to you within 4 weeks
You can also access your digital licence
Identification
Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card, student card).
Please note only an international passport is accepted as a non-Australian document. All other forms of I.D. must be issued in Australia.
STATEMENT OF ATTAINMENT CANNOT BE ISSUED if participants do not provide a valid form of I.D.
Attendance
Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.
ENTRY TO THE COURSE WILL BE REFUSED if participants arrive 15 minutes after the scheduled starting time.
LLN (Language, Literacy and Numeracy)
The basic understanding, reading and writing of English is required.
As part of our pre-training review all students are required to complete an LLN assessment to determine a student’s eligibility for enrolment into their selected course.
All students enrolling into any Training Aid Australia course must have LLN skills to do simple calculations, understand English well enough to be able to read, write, and provide verbal responses to questions in English to undertake training and assessment in any of our courses.
For further information on student support services please refer to the Student Handbook.
USI (Unique Student Identifier)
From 1 January 2015, every student who undertakes nationally recognised Vocational Education and Training (VET) in Australia is required to have a USI.
STATEMENT OF ATTAINMENT CANNOT BE ISSUED if a participant fails to produce a valid USI number.
Register your USI via www.usi.gov.au
ZOOM
To attend a training session, you’ll require to have a device (laptop, desktop or tablet) that is compatible with Zoom.
To test if your device is compatible, visit zoom test page.
To check zoom’s technical requirements, refer to the Zoom Technical Requirements section of the terms and conditions page.
Refer to calendar below
When booking a course, online payment is required
VISA and MASTERCARD cards are accepted for the online payments (0% surcharge fee).
*Terms & Conditions apply.
RCG Zoom
Book a Course
To book a course, click on the Enrol button on the right of your preferred date and location.
